Shipping & Returns

 

RECEIVE YOUR CHRISTMAS GIFT ON TIME:   

 

To receive your Christmas gift on time, we suggest you place your order before December 17º at 12hrs.

 

Shipping

 

Standard shipping costs USD $25.

Enjoy FREE standard shipping in your orders above $300.

Orders are delivered within 3 to 5 business days (that is excluding Saturdays, Sundays and holidays).

*During peak season, the 3 to 5 days period can be extended to 10 business days (that is excluding Saturdays, Sundays and holidays).

Delivery may take longer if you have requested engraving.

 

For TANE My Way collection bracelets: Standard shipping is extended to 7 calendar days from the order confirmation.

 

Returns

 

We accept returns with refund through the payment method used by the client, within 60 days from the delivery date, only if the product is in perfect saleable condition, without damage, with all labels intact, in its original packaging and upon presentation of the original invoice / sales receipt and warranty booklet. No exchanges for custom, engraved and/or discontinued pieces are permitted. For any repair, exchange or return it will be essential to present the warranty certificate. Replacement of any warranty part will be subject to shipping charges and applicable taxes. If you need to return a product, you should contact us for advice on how to make the exchange as specified in the “Contact us” section.

In case you wish to return a Product, you must contact hola@tane.com to receive advice as well as to obtain your approval number (RMA) for shipping, same that must be included in the return.

 

For TANE My Way collection bracelets: No exchanges, returns or cancellations without any exceptions. Every sale made under the TANE por Ti campaign is final and no exchanges or refunds are possible.

 

Purchases made from November 26-29, 2021 and/or December 3 from the Special Prices Selection are NOT subject to exchanges or returns as specified in the terms and conditions of the promotion. Warranty applies only for manufacturing defects, sending the order confirmation and clear photograph of the piece to hola@tane.com. No adjustments on previous purchases. Promotion is not exchangeable or cash equivalent and is not transferable. Not cumulative with other promotions of monthly payments without interest, coupons or discounts. In case of any questions or comments related to this promotion, please direct them to hola@tane.com. TANE reserves the right of final decision in case of any dispute. By participating in the PROMOTION, customers are accepting all the provisions contained in these Terms and Conditions.