Shipping & Returns

Shipping

Standard shipping costs USD $25.

Orders are delivered within 7 to 10 business days (that is excluding Saturdays, Sundays and holidays).

*During peak season, the 7 to 10 days period can be extended to 15 business days (that is excluding Saturdays, Sundays and holidays).

Delivery may take longer if you have requested engraving.

 

Returns

We accept returns with refund through the payment method used by the client, within 30 days from the delivery date, only if the product is in perfect saleable condition, without damage, with all labels intact, in its original packaging and upon presentation of the original invoice / sales receipt and warranty booklet. No exchanges for custom, engraved and/or discontinued pieces are permitted. For any repair, exchange or return it will be essential to present the warranty certificate. Replacement of any warranty part will be subject to shipping charges and applicable taxes. If you need to return a product, you should contact us for advice on how to make the exchange as specified in the “Contact us” section.

In case you wish to return a Product, you must contact hola@tane.com to receive advice as well as to obtain your approval number (RMA) for shipping, same that must be included in the return.