Privacy Policies

 

Identity and address of the Responsible

 

The company responsible for the treatment will be TANE, S.A. de C.V. (hereinafter "TANE") with address at Chopo 461-A, Col. Santa María Insurgentes, Del. Cuauhtémoc, C.P. 06430, Mexico City, Mexico.

For any questions related to the protection of your personal data, you may contact our Privacy Officer at the following email address: servicioalcliente@tane.mx

 

 

Categories of personal data subject to processing

 

As part of TANE's recruitment process and in order to comply with the purposes of the processing indicated in this privacy notice, it is necessary to collect and process the following personal data:

- Identification data,

- Location data,

- Contact data,

- Property and / or financial data.

 

 

Processing of sensitive personal data

 

We inform you that for the purposes of this Privacy Notice, we will not collect sensitive data from you.

  

 

Primary purposes

 

TANE will process your personal data for the following primary purposes:

- To identify you and register you as a user of the TANE Website.

- To create your user account within the TANE Website.

- To prove and verify your identity in accordance with our internal procedures and guidelines.

- To register the purchases you make on the TANE Web Site.

- To manage the delivery of the products you purchase through the TANE Web Site.

- To notify you about the current status of your order;

- To collect payment for the products you wish to purchase.

- If applicable, to generate the invoice requested by you.

- In your case, to manage the process of composing your products;

- To validate the veracity and quality of the information provided by you.

For possible contacts to follow up on any issue related to our products or the present purposes. The above may include the use of various means of communication both physical and electronic including sending communications through emails, phone calls, short messages and other means of physical and/or electronic communication.

To address questions, complaints, comments, suggestions, clarifications, returns and follow up on them.

 

 

Secondary purposes

 

If you consent, we will use your data for the following purposes:

- To learn about your consumption habits in order to offer you those products that might be of interest to you.

- To contact you in order to know your opinion about the service. This may include the use of various means of communication both physical and electronic including sending communications through emails, phone calls, short messages and other means of physical and/or electronic communication.

- To send you our newsletter via email.

In case you do not want your personal data to be processed for any or all of the additional purposes, from this moment you can communicate us the above to the email servicioalcliente@tane.mx  

 

 

Basis of legitimization

 

TANE processes your personal data based on your express consent, which you give us when you register your account, make a purchase of any of our products or subscribe to our newsletter.

 

 

Transfers

 

TANE may transfer your personal data, both to domestic and foreign entities, without requiring your consent to:

- Affiliated companies, subsidiaries and/or controlling entities, domestic or foreign, operating under the same internal policies on personal data protection;

- Competent authorities in the cases provided by the applicable regulations.

 

 

Means to exercise ARCO Rights 

 

You or your legal representative may exercise any of the rights of access, rectification, cancellation or opposition (hereinafter "ARCO Rights"), as well as revoke your consent for the processing of your personal data by sending an email to our Privacy Officer at servicioalcliente@TANE.mx where you will be attended in a timely manner. Our Privacy Officer will provide you with a "Request Form for the Exercise of the Rights of the Data Controllers" so that you can exercise your right.

In order for our Privacy Officer to follow up on your request, you or your legal representative must correctly prove your identity, for which it is necessary that you complete all the fields indicated in the Form and accompany it with a copy of any of the valid official identifications indicated therein.

In the event that the information provided is erroneous or insufficient, or if the corresponding accreditation documents are not provided, our Privacy Officer, within five (5) business days following receipt of the request, may require you to provide the necessary elements or documents to process the request. You will have ten (10) business days to respond to the request, counted from the day after you have received it. If you do not respond within this period, the corresponding request will be deemed not to have been filed.

Our Privacy Officer will inform you of the decision taken, within a maximum period of twenty (20) business days from the date on which the request was received, in order that, if appropriate, make it effective within fifteen (15) business days after the response is communicated.

 

 

Choices and means to limit the use or disclosure of your personal data

 

You may limit the use or disclosure of your personal data by sending your request to our Privacy Officer at servicioalcliente@tane.mx. The requirements to prove your identity, as well as the procedure for handling your request will be governed by the same criteria indicated in the previous section.

In the event that your request is successful, our Privacy Officer will register you in TANE's own exclusion list.

 

 

Use of Cookies and/or Similar Technologies 

 

TANE uses various technologies to improve the efficiency of its Web Site, including your experience when you browse the site. Cookies are small amounts of information that are stored in the browser used by each user so that the server remembers certain information that can be used later. This information allows us to identify you and save your personal preferences to provide you with a better browsing experience. We remind you that you can disable or adjust the use of cookies by following the procedures of the Internet browser you use.

 

 

Personal Data Protection Authority 

 

You or your legal representative may exercise any of the rights of access, rectification, cancellation or opposition (hereinafter "ARCO Rights"), as well as revoke your consent for the processing of your personal data by sending an email to our Privacy Officer at servicioalcliente@TANE.mx where you will be attended in a timely manner. Our Privacy Officer will provide you with a "Request Form for the Exercise of the Rights of the Data Controllers" so that you can exercise your right.

 

 

Changes to the Privacy Policy

 

TANE reserves the right, at its sole discretion, to change, modify, add or remove portions of this Privacy Notice at any time. In such event, TANE will inform you of the changes by the same means that it has made this Privacy Notice available to you.

 

 

Last Update

 

This Privacy Policy corresponds to the May 2021 version.